Privacy Policy

Last updated: 18 November 2025

Dental On Gray is committed to protecting your privacy and ensuring that your personal information is handled safely, responsibly, and in accordance with South African POPIA requirements.

1. Information We Collect

We may collect the following information when you use our website, contact us, or visit our practice:

Personal details (name, email address, phone number)
Medical information needed for dental treatment
Appointment history and communication with our practice
Payment information for billing and account purposes
Website usage data (analytics, cookies, IP address)

2. How We Use Your Information

We use your information to:

Book and manage appointments
Provide dental treatment and follow-up care
Communicate with you regarding enquiries or reminders
Improve our services and website performance
Maintain internal records for clinical, administrative, and legal purposes

We do not sell, rent, or distribute your personal information to third parties for marketing.

3. Sharing Your Information

We may share your information with:

Specialist providers or labs involved in your treatment
Medical professionals when referral is requested
Service providers assisting with practice operations (e.g., software systems)
When legally required by South African law

All third parties are required to protect your information and use it only for the intended purpose.

4. Data Security

We implement technical and administrative safeguards to protect your information from loss, misuse, or unauthorised access. Your data is stored securely and only accessible to authorised team members.

5. Your Rights

You may request to:

Access your personal information
Correct or update incorrect information
Withdraw consent where applicable
Request deletion (unless required for medical/legal retention)

To request this, please contact us at info@dentalongray.co.za

6. Cookies & Website Tracking

Our website may use cookies and analytics tools to improve user experience. You can disable cookies in your browser settings at any time.

7. Updates to This Policy

We may update this Privacy Policy occasionally. The newest version will always be published on this page.